Getting a full-time job in a field you love can add levity and joy to your life. It is important that you build a resume that lists the many skills you have in the industry of your choice, but you might not be sure which types of skills you need to list.
If you are searching for a customer service role, these are the job skills you should build and list on your resume.
Problem-solving is one of the biggest customer service skills you need for a position. Customers come to you with a specific problem, and you need to show that you are able to solve it. You need to take quick action with confidence.
You can demonstrate problem-solving by listing other positions in which you have used this skill. For example, you may have worked in a role that involved walking people through computer issues, which demonstrates your experience.
Compassion & Empathy
Good customer service begins with having empathy for the customer. You want to know what it is like to be in their shoes, to experience something difficult. When you can identify with your customers, you can offer them compassionate service and care.
You can demonstrate your empathy on a resume by showing your skills in communication. Demonstrate what types of training you have had related to communication what other jobs you've had that deal with empathy and compassion, like working with children or in hospice.
You also need to show that you have patience. For example, you should list jobs like working with children or teaching as a way to show that you are a patient and understanding person.
Even in the customer service realm, different industries have different requirements. You need to have a little bit of knowledge about the company or industry you want to work in, whether it is retail or computer repair.
This means you need to show that you have experience in this particular field. For example, show off your technical know-how about a particular piece of software by showing that you have worked with similar software in the past.
Getting a Job Begins With a Solid Resume
Finding a full-time customer service job can be difficult. It is important that you understand the skills necessary to build a strong resume so that you can get the job you deserve. Write a resume that caters to these skills for the best results.